French Tacos
Bonjour to flavor!
Order from Ghostacos for fast delivery
and a taste that lasts forever.
ABOUT
Ghostacos - Bold French Tacos, Made in Switzerland
Ghostacos is a Swiss French taco brand launched in 2020 as a pioneering ghost kitchen concept. Today, it operates through a hybrid network of company-owned locations and franchise partners producing the brand from their existing kitchens.
Our mission is simple: deliver bold, comforting, and fully customizable French tacos with consistent quality everywhere.
- One of the first French tacos brands in Switzerland
- Fully customizable French tacos
- Fresh ingredients, original recipes, and signature sauces
- Generous portions
- Eat in, takeaway, and online ordering
Ghostacos wants to haunt your city.
Make it happen!
Join us in bringing Ghostacos’ unique flavors to your community! Benefit from our brand and proven model to create delicious experiences together!
Become a Franchisee!
FRANCHISE
Become a Partner and Earn up to 40,000 CHF More Monthly
Cook up profits easily
Focus on preparing delicious French Tacos while we handle everything else to boost your income without the complexities of running a full-service restaurant.
Same kitchen, same staff, more orders
Leverage your existing setup to serve an expanded menu, generating additional revenue with minimal effort from your team.
Low Investment, High Potential
Get started with a minimal upfront cost while having the opportunity to scale and achieve impressive returns through a proven, low-risk business model.
Ready-to-Go Concept
Start selling quickly with our turnkey solution that provides everything you need—menus, marketing, and operational support—all set up for success.
Your Role
Prepare and Pack Orders
Prepare Ghostacos orders and pack them securely, ensuring everything is ready for delivery.
Hand Over Orders
Hand over the prepared Ghostacos orders to delivery partners or directly to customers for a smooth handoff.
Our Role
Marketing for More Orders
We handle the marketing to generate maximum orders for our partner restaurants.
Menus with Attractive Margins
We create delivery-friendly menus with minimal prep and strong profitability.
Top-Notch IT for Easy Operations
We provide reliable IT systems to streamline and simplify your business.
Simplified Ordering System
We manage supplier relationships, negotiate prices, and provide an intelligent inventory management system with AI.
Clear Monthly Overview
We provide a straightforward monthly report to keep track of your performance.
Customer Service and Support
You prepare the food, and we take care of the rest with dedicated support.
Start in less than 3 weeks!
Kitchen Evaluation
Menu & Logistics Setup
Team Training
Ongoing Support
Already a restaurateur?
Want to boost your profits easily? Join the French Tacos revolution as a franchisee
GTC
Explore our General Terms and Conditions (GTC)
-
What are the General Terms and Conditions of Ghostacos?
These General Terms and Conditions ("Online Terms and Conditions") apply exclusively to orders placed and contracts concluded via Ghostacos' online stores, either through our website https://ghostacos.ch ("Website") or via the respective mobile application ("App"). By placing an order with Ghostacos, you agree to these Online Terms and Conditions.
-
Who can place an order?
Orders can be placed by individuals aged 13 and above or legal entities. Delivery is made exclusively to addresses within the delivery areas defined by Ghostacos. We reserve the right to refuse orders in justified cases (e.g., suspected fraud, incorrect information, or delivery address outside our zones).
-
How does the order process work?
After selecting your items and providing your delivery and payment details, you will receive an order overview. Please review your order carefully before clicking "Place Order" to confirm. Once your order is submitted, it will be transmitted to the nearest franchise location for preparation and delivery. Note: The contract for the sale of products is concluded only when the franchise confirms and begins processing your order.
-
What are the delivery terms?
Delivery is offered to addresses within the specified delivery areas of Ghostacos. The estimated delivery time displayed during the ordering process is indicative and may vary depending on factors such as order volume, traffic, and weather conditions. Ghostacos and its franchisees are not liable for delays caused by unforeseen circumstances.
-
How do I pay for my order?
Payments are processed directly by the franchise handling your order. Ghostacos offers secure online payment methods, which must be completed at the time of ordering. For customer pickups, payment will be processed once you confirm your arrival at the restaurant by clicking "I am here" (or a similar option).
-
What should I do if there is an issue with my order?
If your order is incomplete, incorrect, or defective, please contact the delivering franchise directly using the contact information provided in your confirmation email. Visible defects must be reported immediately upon delivery, while hidden issues can be reported within a reasonable timeframe.
-
What laws govern Ghostacos' operations?
Swiss law applies exclusively, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for natural persons is Basel, while for legal entities, Basel shall be the exclusive jurisdiction.
FAQ
Everything You Need to Know About Ghostacos!
-
What is Ghostacos?
Ghostacos brings the deliciousness of French tacos right to your door! Our unique twist on French tacos combines quality ingredients and bold flavors, all crafted to satisfy your cravings for something different.
-
How can I order Ghostacos?
You can conveniently order your favorite Ghostacos through popular delivery platforms like UberEats, FOOD HERO, Velogourmet, Just Eat, and Smood. Simply download the app, browse our menu, and place your order for quick delivery to your doorstep!
-
What delivery areas do you serve?
Ghostacos is expanding! We deliver to various locations, so check the delivery zones on our website or in the app. If your area isn’t covered, feel free to contact us, and we’ll keep you updated on new delivery options.
-
How to Contact Us
Email:
For any inquiries, feel free to reach out to us at info@ghostacos.ch. -
Can I customize my order?
Absolutely! At Ghostacos, we believe in catering to your taste. You can customize your French Tacos with a variety of fillings, sauces, and toppings to create your perfect meal. Just let us know your preferences when you order!
-
Do you offer vegetarian or vegan options?
Our French tacos are vegetarian but not vegan by default. However, you can customize the veggie tacos to make them vegan. We also offer vegan nuggets and falafel as meat alternatives!
-
Are Ghostacos halal?
Yes, our French Tacos are halal! We use only high-quality halal meats to ensure everyone can enjoy our delicious creations.
-
Do you offer gluten-free options?
We understand dietary preferences, but our French Tacos contain gluten.
-
How long does delivery take?
We strive to deliver your Ghostacos as quickly as possible! Our goal is to get your order to you within 20 to 45 minutes, even during peak hours. Enjoy your French Tacos hot and fresh!
-
Can I track my delivery in real-time?
Yes! When you order via UberEats, FOOD HERO, JustEat, or Smood, you can track your Ghostacos delivery in real-time and see the estimated arrival time.
-
What should I do if my order is delayed?
If your order is delayed, please first check your delivery app for updates. If there are any issues, you can contact the customer support team of the delivery platform directly for assistance.
-
How do I know if a Ghostacos location is near me?
Simply check the delivery zones on the app (UberEats, Just Eat, or Smood) or our website. If you're not within our current delivery areas, don't worry—we're expanding our reach and hope to deliver to you soon!
-
Can I change my order after I’ve placed it?
Once an order has been confirmed and is being processed by the delivery platform, it’s difficult to make changes. Please double-check your order before submitting it, but feel free to contact the delivery service directly for any urgent modifications!
-
What if my order is incorrect or missing items?
If there is an issue with your order, such as missing items or incorrect orders, please reach out to the customer support of the delivery platform immediately. They will assist you in resolving the issue as quickly as possible.
-
Can I cancel my order once it's been placed?
Once an order is confirmed, it is generally not possible to cancel it through the platform. However, please contact the delivery service directly if there’s an urgent issue with your order.
-
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards and digital wallets through UberEats, FOOD HERO, Velogourmet, JustEat, and Smood. You can choose your preferred method when placing your order online.
-
Are there any hidden fees when I order from Ghostacos?
No hidden fees! The price you see on the app includes all charges, but please be aware of potential delivery fees, which are determined by the platform and your location.
-
Are there any special promotions or discounts available?
Keep an eye on our social media channels and the delivery platforms for special promotions, discounts, and limited-time offers. We love to treat our customers with great deals!
-
Do you offer any special deals for first-time customers?
From time to time, we offer special promotions and discounts for new customers! Check out our social media or the delivery app for any first-time order offers.
-
Can I use a discount code with my order?
Yes, if you have a valid discount code, you can apply it when placing your order through the delivery platform. Be sure to enter the code before completing the payment to enjoy your discount!
-
Do you have a loyalty program?
At the moment, we don’t have a loyalty program, but stay tuned for updates! We're always looking for ways to reward our loyal customers in the future.
-
How fresh are your ingredients?
Our French Tacos are made to order, ensuring that they arrive fresh and delicious!
-
Are there any allergens in your menu items?
Please refer to the allergen list on our website for detailed information, available in the footer of the site.
-
What is the best way to reheat my Ghostacos if they get cold?
We recommend reheating your Ghostacos in an oven for the best texture. If you're in a hurry, you can microwave them. Be sure to remove the food from its packaging before reheating.
-
Do you offer catering or bulk orders for events?
Yes, we do! For special events or bulk orders, please contact us directly at info@ghostacos.ch. We offer a wide range of products, not just French Tacos! Our extensive menu includes burgers, mini burgers, sushi, Japanese sando, burritos, tacos, croissants, sandwiches, a variety of desserts, crostini, bagels, and MUCH MORE. We’ll be happy to arrange something special for you!
-
Can I leave a review for my experience with Ghostacos?
We’d love to hear your feedback! After your meal, please feel free to leave a review on the delivery platform where you ordered. Your opinions help us improve and serve you better! You can also reach us directly at info@ghostacos.ch.
-
Can I leave a tip for the delivery driver?
Yes! You can leave a tip for the delivery driver through the delivery platform or directly in cash upon arrival. Your generosity is always appreciated.
-
Can I order Ghostacos for delivery outside Switzerland?
Currently, Ghostacos only delivers within Switzerland. We hope to expand our delivery areas in the future, so stay tuned for updates! For any inquiries, special requests, or if you're interested in opening your own Ghostacos franchise, feel free to contact us at info@ghostacos.ch.
-
How can I become a Ghostacos franchisee?
To become a Ghostacos franchisee, simply contact us through our franchise website or email us at franchise@ghostacos.ch. We will provide you with all the necessary information and walk you through the steps of becoming part of our franchise network.
-
What are the basic requirements to open a Ghostacos franchise?
To open a Ghostacos franchise, you need a passion for the food industry, an entrepreneurial spirit, and a commitment to delivering great customer experiences. What you need is: a small place in your kitchen, whatever your restaurant style; staff; and standard equipment, no need for a big investment.
-
What initial investment is required to open a Ghostacos franchise?
The required investment is usually very small, as you likely already have the equipment to operate your restaurant. For more precise figures, feel free to contact us directly at info@ghostacos.ch!
-
Do I need prior experience in the food industry to become a franchisee?
While prior experience in the food industry is helpful, it is not a strict requirement. We offer extensive training and ongoing support to ensure you have all the tools necessary to operate a successful Ghostacos franchise.
-
What kind of marketing support does Ghostacos provide to franchisees?
Ghostacos offers a range of marketing support, including branded promotional materials, digital advertising campaigns, social media strategies, and more. We also assist in organizing local events and promotions to drive foot traffic to your franchise location.
-
Can I open multiple Ghostacos locations?
Yes! We encourage multi-unit ownership. Once you’ve successfully established your first Ghostacos franchise, we offer opportunities to open additional locations. We will provide you with the necessary tools and support to expand your franchise portfolio.
-
How do I apply for a Ghostacos franchise?
To apply for a Ghostacos franchise, simply fill out the franchise application form available on our website. After reviewing your application, our team will contact you to discuss the next steps and explore how we can work together.
-
What is the typical timeline for opening a Ghostacos franchise?
The timeline to open a Ghostacos franchise is typically around three weeks, depending on the location and the setup process. From securing the lease to finalizing staff training and marketing, we aim to get your Ghostacos franchise open as efficiently as possible.
Section 1: Introduction
Section 2: Ordering and Customization
Section 3: Delivery
Section 4: Post-Order Issues
Section 5: Payments and Discounts
Section 6: Menu and Quality
Section 7: Bulk and Catering
Section 8: Customer Feedback
Section 9: International Delivery
Section 10: Franchising
LEGAL
Legal Information and Terms & Conditions
Who are we?
Ghostacos is a Swiss brand specializing in French tacos. Originally launched as a ghost kitchen, we have developed a hybrid model that includes physical locations as well as franchise partners who operate the Ghostacos concept from their existing kitchens for delivery and takeaway. These partners use our brand, recipes, operational systems, product data, photos, allergen management, detailed assembly guides, training materials, packaging standards, and quality control procedures. This complete operational framework ensures a consistent Ghostacos customer experience and guarantees that all products are prepared according to our quality standards.
Founders
Frédéric Blum, Gaël Di Giusto, Loïc Vrignaud, Lucas Di Giusto, Lydie Ladier, Thierry Ladier.
CEO
Gaël Di Giusto
COO
Lucas Di Giusto, Loïc Vrignaud
Creative Director
Frédéric Blum
Human Resources
Lydie Ladier
Social Media Manager
Thierry Ladier
Company Address
Our official address is: Lyon-Strasse 14, 4053 Basel, Switzerland.
Company Registration Number
The company is registered under the number: CHE-356.999.789
How to contact us?
If you need to reach us for any inquiries, please contact us via email at info@ghostacos.ch.
What are the General Terms and Conditions of Ghostacos?
Ghostacos operates as a dark kitchen specializing in French tacos, delivering delicious meals from various locations across Switzerland. Our French tacos are crafted by our franchise partners, ensuring quality and flavor in every bite.
Data Protection and Privacy Policy (nLPD & GDPR)
At Ghostacos, we are deeply committed to protecting your privacy and the security of your personal data. As part of our operations, we comply with the Swiss Federal Act on Data Protection (nLPD) and apply the General Data Protection Regulation (GDPR) standards where applicable, ensuring that all users receive the highest level of data protection.
We recognize the importance of your personal data and are committed to handling it with transparency, security, and respect. This Privacy Policy outlines how we collect, use, store, and protect your personal data, as well as your rights under Swiss and EU regulations.
Collection and Use of Personal Data
Ghostacos operates a static website, which means we do not typically collect cookies or store data in a database. Our website is designed to be simple and does not require the collection of personal data to function. The only personal data we collect is through Google Analytics, which helps us understand user behavior and improve our services. Additionally, we may collect your email address if you contact us directly through our website.
We may collect and process personal data for the following purposes:
- • To analyze website traffic and user behavior to improve user experience and services.
- • To communicate with you regarding promotions, updates, or customer support inquiries.
- • To comply with legal obligations, including tax and accounting regulations.
- • To respond to customer inquiries and provide requested information or assistance.
The data we may collect includes, but is not limited to, your email address, IP address, browser type, and other necessary details. The email address is collected only when you contact us directly, and we will use it solely for communication related to your inquiry or request.
Legal Basis for Processing
Under the nLPD, we process personal data based on the following legal grounds:
- • Legitimate interest: To improve our services, customer experience, and analyze user behavior through tools like Google Analytics.
- • Legal obligations: To comply with Swiss and international legal requirements.
- • Consent: When required, such as when you contact us directly (e.g., by submitting your email address for communication or inquiries).
Your Rights Under Swiss nLPD & GDPR
As a user, you have several rights regarding your personal data under Swiss and EU law:
- • Right to Access: You can request details about the personal data we hold about you.
- • Right to Rectification: You can request corrections to inaccurate or incomplete data.
- • Right to Erasure: You can request deletion of your personal data under certain conditions.
- • Right to Restrict Processing: You can request that we limit how we process your data.
- • Right to Object: You can object to the processing of your personal data, particularly for direct marketing.
- • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
- • Right to Withdraw Consent: If data processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at support@ghostacos.ch. We will respond within 30 days, as required by Swiss and EU regulations.
Data Security and Storage
We take security seriously and implement strict measures to protect personal data:
- • Encryption protocols (e.g., SSL) to secure data transmission.
- • Access controls to ensure only authorized personnel handle sensitive data.
- • Confidentiality agreements for employees and third-party service providers.
We retain personal data only as long as necessary for business or legal purposes. Once no longer needed, data is securely deleted or anonymized.
Sharing Your Data
We do not sell or lease personal data to third parties for commercial purposes. However, we may share it with trusted service providers assisting us with:
- • Customer support
- • Order fulfillment through third-party platforms (e.g., UberEats, Smood, etc.)
- • Website analytics (e.g., Google Analytics) to improve user experience
These providers comply with nLPD and GDPR and are bound by strict data protection agreements. We may also disclose personal data when required by law (e.g., court orders or legal investigations).
International Data Transfers
If we transfer data outside Switzerland or the EU/EEA, we ensure appropriate safeguards are in place, such as:
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions by Swiss or EU authorities
- • Binding corporate rules (where applicable)
Cookies and Tracking Technologies
Our static website uses minimal cookies, mainly for essential functionality. If cookies are used, we:
- • Inform you via a cookie banner.
- • Allow you to manage cookie preferences.
- • Do not use invasive tracking technologies.
By using our website, you agree to our Cookie Policy, which explains how cookies are managed and how to disable them in your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to comply with legal changes or improve transparency. Updates will be posted on this page, with a revised "Last Updated" date.
Data Access and Deletion
Users can request access to their personal data or its deletion by contacting us at support@ghostacos.ch.
By using our website and services, you consent to the collection and processing of your personal data as outlined in this policy.
ORDER
Order from Your City
Select your city below to order on your preferred delivery platform.
Rheinfelden
Muttenz
Pratteln
Liestal
